WCCE - A Reliable Call Center Website Built for Trust and Clarity

WCCE is a professional call center partner offering bespoke customer service solutions for businesses in the Netherlands and Suriname. Their team needed a clear and conversion-focused website that communicates their values, services, and personality - while making it easy for potential clients to get in touch. They approached me with a clear request: a website that looked modern, sleek, and professional, yet remained simple and user-friendly.

They wanted no clutter - they wanted structure, clarity, and a site that felt current and human. We achieved this with a custom WordPress design using a stacked scroll effect, allowing visitors to smoothly transition from one section to the next, absorbing each piece of content at the right pace.

To align perfectly, we held several in-person meetings in Rotterdam to collaboratively define the strategy and tone.

Project Brief

WCCE needed a website that immediately conveyed trust, professionalism, and personality. The goal was to create a strong first impression while clearly communicating what sets them apart: a human approach, flexibility, and high-quality customer service at a competitive rate. They already had a solid foundation in terms of content and messaging - it just needed the right structure to shine. We translated this into a fast, mobile-friendly WordPress website with a smart layout that effortlessly guides visitors through who WCCE is, what they offer, and why it matters.

Challenging Parts

Organizing a large amount of brand content into a clear and engaging user pathCommunicating B2B value without coming across as cold or corporateBalancing personality and professionalism for two target audiences: Dutch and Surinamese companiesSetting up a solid SEO-friendly structure to boost discoverability

Key Features

✨ Custom WordPress site with modular sections for future growth
✨ Mobile layout for entrepreneurs on the move
✨ Stacked scroll effect to guide visitors smoothly through each section
✨ Clear service presentation: inbound support, live chat, email & social
✨ FAQs and brand messaging blocks to build trust and clarify the offerings
✨ Professional yet warm visual identity, utilizing WCCE’s deep blue and vibrant orange

Project Results Overview

WCCE now has a fast, modern website that reflects their values: reliable, professional, and genuinely people-focused. The new design supports their mission to be the trusted voice behind other businesses - with a clear contact path and consistent messaging. Thanks to our collaborative approach - including in-person strategy sessions in Rotterdam - the result is a website that feels polished yet personal.