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Case Study

WCCE – A Reliable Call Center Website Built for Trust and Clarity

WCCE  is a professional call center partner offering tailored customer service solutions for businesses in the Netherlands and Suriname. Their team needed a clear and conversion-focused website that communicates their values, services, and personality — while making it easy for potential clients to get in touch. They came to me with a clear request: a website that looked modern, clean, and professional, while staying simple and easy to use.

They didn’t want clutter — they wanted structure, clarity, and a site that felt current and human. We achieved that through a custom WordPress design that uses a stacked scroll effect — letting visitors move smoothly from one section to the next, absorbing each piece of content at the right pace.

To align fully, we held several in-person meetings in Rotterdam to shape the strategy and tone together.

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Platform

WordPress

Service

Web Design + SEO-Friendly Structure + Branding Implementation

Project Timeline

2024

Project Brief

WCCE needed a website that would immediately convey trust, professionalism, and personality. The goal was to create a strong first impression while clearly communicating what sets them apart: a human-first approach, flexibility, and high-quality customer service at a competitive rate.

They already had a solid foundation in terms of content and messaging — it just needed the right structure to shine. We translated that into a fast, mobile-friendly WordPress website with a smart layout that guides visitors effortlessly through who WCCE is, what they offer, and why it matters.

Challenging Parts

  • Organizing a large amount of brand content into a clear and engaging user journey
  • Communicating B2B value without feeling cold or corporate
  • Balancing personality with professionalism for two audiences: Dutch and Surinamese businesses
  • Setting up a solid SEO-vriendelijke structuur to increase discoverability
Website design showcasing callcenter services for Dutch and Surinamese clients
FAQ section design for a professional callcenter website

Key Features

✨ Custom WordPress site with modular sections for future growth
✨ Mobile-optimized layout for on-the-go business owners
✨ Stacked scroll effect to guide visitors smoothly through each section
✨ Clear service presentation: inbound support, live chat, e-mail & social
✨ FAQ and brand messaging blocks to build trust and clarify the offer
✨ Professional yet warm visual identity, using WCCE’s deep blue and vibrant orange

Project Result Overview

WCCE now has a fast, modern website that reflects their values: reliable, professional, and truly people-first. The new design supports their mission to be the trusted voice behind other businesses — with a clear contact path and consistent messaging.

Thanks to our collaborative approach — including in-person strategy sessions in Rotterdam — the result is a website that feels both polished and personal.

Let’s create a website that feels like your brand —
and works like a dream.
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Looking for a professional web designer in Rotterdam — or anywhere in the world?

I design beautiful, strategic websites that help small businesses grow online. From branding to launch, I’ll make sure your site reflects your vision and speaks to your audience.